At Genesis Smart Homes, we are committed to providing our customers with the best possible experience and stand behind the quality of our products with a comprehensive warranty policy. If you need to make a warranty claim, here’s what you need to know about the requirements for a warranty claim at Genesis Smart Homes:

1. Eligibility: To be eligible for a warranty claim, the product must be within the warranty period and the issue must be a manufacturer defect or malfunction.
2. Proof of Purchase: You will need to provide proof of purchase, such as a receipt or order confirmation, in order to make a warranty claim.
3. Description of Issue: A detailed description of the issue and how it is affecting the product is required in order to process a warranty claim.
4. Serial Number: The serial number of the product must be provided in order to process a warranty claim.
5. Photos or Videos: Photos or videos of the issue may be requested in order to assist with processing the warranty claim.

If you have any questions or need assistance with your warranty claim at Genesis Smart Homes, our customer service team is here to help.