Genesis Smart Homes offers a wide range of products that cater to home security, home automation, and entertainment. Our product categories include Antennas & Locals, Bundle Deals, Cameras, Doorbell Cameras, Home Control, Lighting, Locks & Deadbolts, Mounts, Remote Controls, Routers, Smart Sensors, Solar Systems, Sound Systems, Streaming Devices, and Thermostats. Our products are designed to make your home smarter, safer, and more comfortable. Whether you are looking to improve your home security, automate your home, or enhance your entertainment experience, we have the right products to meet your needs.
Yes, Genesis Smart Homes products are available in select retail stores and showrooms. This provides you with the opportunity to see and interact with our products in person before making a purchase. You can also find product demonstrations and displays in some of these locations, allowing you to gain a better understanding of how our products work and how they can benefit you. To find a retail location near you, please visit our website or contact our customer support team for assistance.
Most of our products do not have any recurring fees, but there may be some optional services or features that come with a monthly fee. For example, our Cloud Storage for Video Monitoring service requires a monthly fee for access to stored video footage. Our 24×7 Monitoring with Noonlight service also requires a monthly fee for professional monitoring and emergency response services. It is best to check the specific product details and optional services before making a purchase to fully understand any associated fees.
Genesis Smart Homes offers a range of products to enhance the security and comfort of your home. The installation process for each product may vary, but the following steps should be followed in general:
- Unpack your product: Take the product out of its packaging and ensure that all the components are included.
- Read the manual: Before you begin the installation, make sure you have read the manual and are familiar with the product’s features and how it works.
- Check your home’s compatibility: Make sure that your home is compatible with the product you have purchased. This includes checking the wiring, voltage, and other requirements.
- Install the product: Follow the step-by-step instructions in the manual to install the product. If you need help, you can refer to the knowledge base on our website or contact our customer support team.
- Connect the product to your home network: Connect the product to your home network so that you can control it using the Genesis Home App.
- Set up the product using the Genesis Home App: Use the Genesis Home App to set up the product and configure its settings.
- Test the product: Once you have set up the product, test it to make sure it is working correctly.
Professional installation services are also available if you prefer not to install the products yourself. Our trained technicians will install and set up the products for you, ensuring that they are working correctly.
At Genesis Smart Homes, we understand that technical issues can arise and we want to ensure that our customers receive the support they need. The process for getting technical support is as follows:
- Check the Knowledge Base: Before reaching out to our support team, we recommend checking our Knowledge Base for articles that may answer your question or provide a solution to your issue.
- Contact Customer Support: If you can’t find a solution in the Knowledge Base, you can reach out to our customer support team through our website or by calling us. Our support team is available 24/7 and will be happy to assist you.
- Provide Details: When you contact customer support, please provide as much information about the issue as possible, including the product you’re using, the symptoms you’re experiencing, and any troubleshooting steps you’ve already tried.
- Technical Assistance: Our support team will work with you to resolve the issue and provide technical assistance as needed.
- Follow-up: If the issue cannot be resolved during the initial call, our support team may need to follow up with you for additional information or to schedule a call with one of our technical specialists.
We take customer satisfaction seriously and strive to provide quick and effective support for all of our products.