How can we help you?

KB and FAQs - dedicated solutions with dedicated support.

Products

KB articles covering the products we offer.

Services

KB articles covering the services we offer.

Integrations

KB articles covering integrations with other providers.

Connectivity

KB articles covering connectivity and networking.

Genesis Home App

KB articles covering our Genesis Home app.

User Account

KB articles covering your Genesis Smart Homes account.

Orders & Shipping

KB articles covering shipping, tracking, and delivery.

Returns & Refunds

KB articles covering returns, exchanges, and credits.

Warranties

KB articles covering installation help and troubleshooting.