At Genesis Smart Homes, we understand the importance of having a seamless and stress-free experience with our products. That’s why we offer a comprehensive warranty policy for our products and a straightforward warranty claim process. If you need to make a warranty claim, here’s what you need to know about the warranty claim process and timeline at Genesis Smart Homes:

1. Contact Customer Service: Contact our customer service team with a description of the issue and proof of purchase. Our team will work with you to determine if the issue is covered by the warranty policy.
2. Submit Warranty Claim: If the issue is covered by the warranty policy, you will be asked to submit a warranty claim with a detailed description of the issue, proof of purchase, and any additional requested information.
3. Review & Processing: Our warranty team will review your warranty claim and process it as quickly as possible.
4. Resolution: Our warranty team will work with you to resolve the issue as quickly as possible, which may include repairing or replacing the product.

The exact timeline for the warranty claim process will vary depending on the complexity of the issue and the information required to process the claim. Our customer service team is available to answer any questions you may have about the warranty claim process and timeline at Genesis Smart Homes.