At Genesis Smart Homes, we understand that receiving your purchase quickly and in good condition is important. That’s why we work hard to ensure that your order is shipped promptly and safely. Here’s what you can expect from our shipping policy:
- Order Processing Time: Orders are processed and shipped within 1-2 business days, unless otherwise noted.
- Shipping Options: We offer standard ground shipping, as well as expedited shipping options for an additional fee.
- Shipping Costs: Shipping costs are calculated based on the weight of the order and the shipping destination.
- Delivery Time: Delivery time depends on the shipping option chosen and the shipping destination. Standard ground shipping typically takes 3-5 business days, while expedited shipping options may arrive sooner.
- Delivery Tracking: Once your order has been shipped, you will receive a shipment tracking number via email. You can use this number to track your order and estimate the delivery date.
- Signature Requirement: For orders over a certain value, a signature may be required upon delivery.
- Shipping Carrier: We use a combination of carriers, including FedEx, UPS, and the US Postal Service, to ensure that your order arrives promptly and securely.
We hope that this shipping policy provides you with the information you need to feel confident about your purchase from Genesis Smart Homes. If you have any questions or concerns, please contact our customer service team.
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