Placing an order with Genesis Smart Homes is easy and convenient. You can either visit our website, call us, or visit one of our authorized dealers to place your order.
- Online: Browse our product offerings on our website and add the items you would like to purchase to your cart. Once you have selected all the items you need, proceed to checkout. Enter your billing and shipping information and select your payment method. Review your order details and click on the “Place Order” button to complete your purchase.
- By phone: Call our customer service center and speak with one of our representatives. They will assist you in selecting the right products for your home and place your order over the phone.
- Authorized dealers: Visit one of our authorized dealers to see our products in person and place your order with the help of a knowledgeable representative.
Whichever method you choose, our team is here to help you every step of the way. If you have any questions about our products or services, please feel free to reach out to us.
Genesis Smart Homes accepts various payment methods for our products and services. These include credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and personal checks. Please contact us directly for more information on accepted payment methods and to discuss which option works best for you.
To check the status of your order with Genesis Smart Homes, please follow these steps:
- Go to our website and log in to your account.
- Find the “Order History” section in your account dashboard.
- Locate the specific order you want to track and click on the order number.
- The current status of your order will be displayed, including any updates or tracking information available.
If you are unable to access your account or have further questions, please contact our customer support team at 509-572-2332. We will be happy to assist you in checking the status of your order.
At Genesis Smart Homes, we strive to provide our customers with the best shipping experience possible. Our shipping policy outlines the process for getting your order from our warehouse to your front door.
The estimated delivery time for orders will vary based on the location and shipping method selected. For additional details on our shipping policy, please check our Knowledge Base. Our shipping policy includes information on delivery time frames, shipping costs, and any restrictions or limitations that may apply.
Genesis Smart Homes uses a variety of shipping methods to ensure timely and efficient delivery of our products. These include standard ground shipping, expedited shipping, and white-glove delivery services. The shipping method used will depend on the size and type of product, as well as the customer’s location. We strive to provide the most cost-effective and reliable shipping options for our customers.
At Genesis Smart Homes, we take the quality and safety of our products very seriously. If you receive a damaged or defective product during shipping, please contact our customer support as soon as possible. Our team will work with you to resolve the issue and provide a replacement or refund if necessary. To ensure a smooth process, please keep all original packaging and take photos of the damages or defects. This information will help us process your claim and improve our shipping practices in the future.
If your package gets lost during transit, Genesis Smart Homes will assist you in the resolution process. We recommend checking the delivery status through the tracking information provided. If the package cannot be located, we will initiate an investigation with the shipping carrier and work to resolve the issue, which may include a replacement shipment at no additional cost to you. Please reach out to our customer support team for further assistance.
If your package was delivered but can’t be found, please follow these steps:
- Check the delivery location: Look for the package at the place it was originally supposed to be delivered (front door, porch, lobby, etc.).
- Check with neighbors: Sometimes packages are accidentally delivered to the wrong address. Ask neighbors if they received the package.
- Contact the carrier: If the package has not been found, reach out to the carrier (UPS, FedEx, USPS, etc.) using the tracking number to inquire about the missing package.
- File a claim: If the carrier confirms that the package is lost, file a claim with them to receive a refund or a replacement.
If the package was delivered by Genesis Smart Homes, please contact their customer support for assistance in locating the package.