At Genesis Smart Homes, we are committed to providing our customers with high-quality products and services. If for any reason you are not completely satisfied with your purchase, we offer a return policy for most of our products.
Our return policy typically allows for returns within 30 days of the original purchase date, provided that the product is in its original condition and packaging. Some products, such as custom-ordered items, may be subject to different return policies.
To initiate a return, please contact our customer support team for assistance. They will guide you through the process and provide any necessary return shipping information.
Please note that shipping costs for returned products are the responsibility of the customer, and original shipping costs are non-refundable.
For additional information on our return policy, please refer to our Knowledge Base or contact our customer support team.
If you need to initiate a return for a product or service from Genesis Smart Homes, please follow these steps:
- Review the return policy: Before starting the return process, it is important to review the return policy to ensure that the product or service you are trying to return is eligible. You can find the return policy in the Knowledge Base or on the Genesis Smart Homes website.
- Contact customer support: If the product or service is eligible for return, the next step is to reach out to the Genesis Smart Homes customer support team. You can contact them by phone, email, or through the online chat support system. Provide your order information and the reason for the return, and they will assist you with the next steps.
- Return the product: If the return is approved, you will be instructed on how to return the product. You may need to send the product back to Genesis Smart Homes in its original packaging, along with all included components and accessories.
- Refund process: After Genesis Smart Homes receives the returned product and verifies that it meets the conditions for a return, a refund will be processed. The refund will be credited back to your original payment method within a certain timeframe, as outlined in the return policy.
By following these steps, you can ensure a smooth and seamless return process with Genesis Smart Homes.
At Genesis Smart Homes, customers may return any defective or damaged products within 30 days of purchase. If the product is in working condition but the customer is unsatisfied, we offer a 14-day return policy for a full refund, provided that the product has its original packaging. For specific information on returns, please refer to our Return Policy on our website or contact our customer service department.
Refunds are processed within 14 business days of receiving your request. The actual time it takes for the funds to appear on your account may vary depending on your bank’s policies. If you have any concerns or questions about the status of your refund, please reach out to our customer support team for assistance.
The refund policy for returns will depend on the specific product or service being returned and the reason for the return. If a product or service is being returned due to a defect or issue with the product, a full refund may be issued. If the product is being returned for a different reason, such as a change of mind or an incorrect order, a partial refund or store credit may be issued. It’s important to review our return policy in detail and contact our customer support team for assistance in initiating a return.