If you are not completely satisfied with your purchase from Genesis Smart Homes, we are here to help. Our goal is to provide you with a seamless and hassle-free refund process. In this article, you will find information on how to initiate a refund and what to expect in terms of timeline.
Refund Process
To request a refund, please follow these steps:
- Contact Genesis Smart Homes customer service to initiate the refund process.
- Provide the order number and reason for the refund request.
- Follow the instructions provided by customer service to return the item, if necessary.
- Once the returned item has been received and inspected, Genesis Smart Homes will process the refund.
Refund Timeline
Once the returned item has been received and inspected, the refund process typically takes 5-7 business days. The refund will be issued to the original payment method.
Please note that the timeline for the refund to appear on your account may vary depending on the financial institution that issued the payment.
Exceptions and Exclusions
In some cases, items may not be eligible for a refund. Examples include:
- Items that are perishable, customized, or intimate
- Items that have been installed or used, unless they are defective or damaged
- Items that are not in their original packaging or have missing parts or accessories
- Items that are returned outside of the 30-day return period
If you have any questions about the Refund Process & Timeline, please contact Genesis Smart Homes customer service.